Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with SyncedTAI, you can request a full refund of your most recent subscription payment within 30 days of the order date.

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all SyncedTAI orders. To request one:

• visit paddle.net and look up your order using the email address you paid with, or
• send us a request from the Support screen inside SyncedTAI, and we will raise it with Paddle on your behalf.

Paddle's own refund policy also applies to your purchase.

Cancelling or refunding a subscription does not delete your workspace. When a subscription ends, active connections are paused so intake and delivery stop, while your connections, field mappings, ingest keys, event history and delivery history are preserved. Subscribing again lets you switch your connections back on. Data is only removed in line with the retention periods in our Privacy Notice.

You can cancel at any time through Manage billing on the Billing screen, which opens Paddle's hosted customer portal. Cancelling stops future charges; your plan stays active until the end of the period you have already paid for.

If you are unsure whether a charge qualifies for a refund, contact us through the Support screen inside SyncedTAI before the 30 days elapse and we will help.